SEBI Complaint Data to be displayed by Investment Advisers:
Disclaimer:
- Registration granted by SEBI, membership of BSE Administration and Supervision Limited (BASL) and certification from National Institute of Securities Markets (NISM) in no way guarantee performance of the Investment Adviser or provide any assurance of returns to investors
- Investment in securities market are subject to market risks. Read all the related documents carefully before investing
- I do not provide any investment advice during the introductory audio call i.e. any informal introductory discussion during the introductory audio call is not investment advice
- Due to SEBI’s Advertisement Code for Investment Advisers, any Investment Advice that the Investment Adviser sends to the Client is only for consumption by the Client and such material should not be redistributed
Data for the previous month
| Sr. No. | Received from | Pending at the end of last month | Received | Resolved | Total Pending | Pending complaints > 3months | Average Resolution time (in days) | Reason |
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | N/A | N/A |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | N/A | N/A |
| 3 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | N/A | N/A |
| Grand Total | 0 | 0 | 0 | 0 | 0 | N/A | N/A |
Trend of monthly disposal of complaints
| Sr. No. | Month | Carried forward from previous month | Received | Resolved | Pending | Reason |
| 1 | Month before the previous month | 0 | 0 | 0 | 0 | N/A |
| 2 | Previous month | 0 | 0 | 0 | 0 | N/A |
| Grand Total | 0 | 0 | 0 | 0 | N/A |
Trend of annual disposal of complaints
| Sr. No. | Year | Carried forward from previous year | Received | Resolved | Pending | Reason |
| 1 | Previous Financial Year | 0 | 0 | 0 | 0 | N/A |
| 2 | Current Financial Year | 0 | 0 | 0 | 0 | N/A |
| Grand Total | 0 | 0 | 0 | 0 | N/A |
SEBI requirement on information to be provided:
- Complete name of Investment Adviser: Avinash Khatoo Luthria
- Type of Registration: Individual
- Registration number: INA200011125
- Validity of registration: Perpetual starting from Jul 12, 2018
- Correspondence Address: C 1203 The Gardens, No 9 Magadi Road Near Binny Mill Circle, Bangalore - 560023, Karnataka
- Correspondence Email address: [email protected] (Note: In case of any complaint by a client, the complaint should be sent to this email address)
- Phone Number only for statutory purposes: +919538950469 (Note: This phone number is provided only for statutory purposes and is not for business enquiries by potential clients and others; Please use the email address for business enquiries; For regulatory reasons only, if you are unable to send an email, only in that case, send a WhatsApp message on this number and provide a few business days to check the WhatsApp message)
- Corresponding SEBI regional/local office address: 2nd Floor, Jeevan Mangal Building, No.4, Residency Road, Bengaluru - 560025, Karnataka
- Link to SEBI's SCORES website and mobile app on Android
- SEBI's Online Dispute Resolution (ODR): ODR website and information about ODR
SEBI requirement on Grievance Redressal / Escalation Matrix :
| Details of designation | Contact Person Name | Address | Contact No. | Email-ID | Working hours | Remarks |
| Customer Care | Avinash Khatoo Luthria | C 1203 The Gardens, No 9 Magadi Road Near Binny Mill Circle, Bangalore - 560023, Karnataka | +919538950469 | [email protected] | 9am to 7pm (Monday to Friday; except public holidays) | Since I am an Individual IA without team members and I may be busy on a call with a client, hence it is much faster to reach me over Email else then WhatsApp messages rather than via an unscheduled call |
| Head of Customer Care | Avinash Khatoo Luthria | C 1203 The Gardens, No 9 Magadi Road Near Binny Mill Circle, Bangalore - 560023, Karnataka | +919538950469 | [email protected] | 9am to 7pm (Monday to Friday; except public holidays) | Since I am an Individual IA without team members and I may be busy on a call with a client, hence it is much faster to reach me over Email else then WhatsApp messages rather than via an unscheduled call |
| Compliance Officer | Avinash Khatoo Luthria | C 1203 The Gardens, No 9 Magadi Road Near Binny Mill Circle, Bangalore - 560023, Karnataka | +919538950469 | [email protected] | 9am to 7pm (Monday to Friday; except public holidays) | Since I am an Individual IA without team members and I may be busy on a call with a client, hence it is much faster to reach me over Email else then WhatsApp messages rather than via an unscheduled call |
| CEO | Avinash Khatoo Luthria | C 1203 The Gardens, No 9 Magadi Road Near Binny Mill Circle, Bangalore - 560023, Karnataka | +919538950469 | [email protected] | 9am to 7pm (Monday to Friday; except public holidays) | Since I am an Individual IA without team members and I may be busy on a call with a client, hence it is much faster to reach me over Email else then WhatsApp messages rather than via an unscheduled call |
| Principal Officer | Avinash Khatoo Luthria | C 1203 The Gardens, No 9 Magadi Road Near Binny Mill Circle, Bangalore - 560023, Karnataka | +919538950469 | [email protected] | 9am to 7pm (Monday to Friday; except public holidays) | Since I am an Individual IA without team members and I may be busy on a call with a client, hence it is much faster to reach me over Email else then WhatsApp messages rather than via an unscheduled call |
SEBI's Investor Charter in respect of Investment Advisers (IAs)
- A. Vision and Mission Statements for investors
- Vision: Invest with knowledge & safety.
- Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
- B. Details of business transacted by the Investment Adviser with respect to the investors
- To enter into an agreement with the client providing all details including fee details, aspect of Conflict of interest disclosure and maintaining confidentiality of information.
- To do a proper and unbiased risk – profiling and suitability assessment of the client.
- To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
- To conduct audit annually.
- To disclose the status of complaints in its website.
- To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local Office details in its website.
- To employ only qualified and certified employees.
- To deal with clients only from official number
- To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.
- C. Details of services provided to investors (No Indicative Timelines)
- Onboarding of Clients
- Sharing of agreement copy
- Completing KYC of clients
- Disclosure to Clients
- To provide full disclosure about its business, affiliations, compensation in the agreement.
- To not access client’s accounts or holdings for offering advice.
- To disclose the risk profile to the client.
- To provide investment advice to the client based on the risk-profiling of the clients and suitability of the client.
- Onboarding of Clients
- D. Details of grievance redressal mechanism and how to access it
- 1. In case of any grievance / complaint, an investor should approach the concerned Investment Adviser and shall ensure that the grievance is resolved within 30 days.
- 2. If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s 'SCORES' portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
- 3. With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.
- E. Expectations from the investors (Responsibilities of investors)
- Do’s
- i. Always deal with SEBI registered Investment Advisers.
- ii. Ensure that the Investment Adviser has a valid registration certificate.
- iii. Check for SEBI registration number. (Please refer to the list of all SEBI registered Investment Advisers which is
available on SEBI website in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=13 ) - iv. Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.
- v. Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.
- vi. Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.
- vii. Assess the risk–return profile of the investment as well as the liquidity and safety aspects before making investments.
- viii. Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.
- ix. Be vigilant in your transactions.
- x. Approach the appropriate authorities for redressal of your doubts / grievances.
- xi. Inform SEBI about Investment Advisers offering assured or guaranteed returns.
- Don’ts
- xii. Don’t fall for stock tips offered under the pretext of investment advice.
- xiii. Do not provide funds for investment to the Investment Adviser.
- xiv. Don’t fall for the promise of indicative or exorbitant or assured returns by the Investment Advisers. Don’t let greed overcome rational investment decisions.
- xv. Don’t fall prey to luring advertisements or market rumors.
- xvi. Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives.
- xvii. Don’t take decisions just because of repeated messages and calls by Investment Advisers.
- xviii. Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment advisers.
- xix. Don’t rush into making investments that do not match your risk taking appetite and investment goals.
- xx. Do not share login credential and password of your trading and demat accounts with the Investment Adviser.
- Do’s
SEBI has made it mandatory for Investment Advisers to display the two SEBI images below:
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